At Shidori, we aim to ensure timely and safe delivery of all our food products while maintaining quality and hygiene standards.
Order Processing Time
All orders are processed within 1–3 business days after order confirmation. Orders are not processed or shipped on Sundays or public holidays.
Shipping & Delivery Timeline
Once dispatched, orders are typically delivered within 3–7 business days, depending on the delivery location and courier partner. Delivery timelines may vary due to factors beyond our control, such as weather conditions, regional restrictions, or courier delays.
Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout before payment. Any free shipping offers will be clearly mentioned on the website.
Delivery Partners
We work with trusted third-party courier and logistics partners to ensure safe and timely delivery of your orders.
Order Tracking
Once your order is shipped, tracking details will be shared via SMS, WhatsApp, or email (where applicable).
Delivery Address Accuracy
Please ensure that the delivery address and contact details provided are accurate and complete. Shidori is not responsible for delays or non-delivery due to incorrect or incomplete address information.
Delivery Attempts
Our delivery partners will make reasonable delivery attempts. If the delivery is unsuccessful due to unavailability or refusal, re-delivery may be subject to additional charges.
Damaged or Missing Packages
If your order arrives damaged or with missing items, please contact us within 24 hours of delivery with clear photos or videos of the package and product.
Undeliverable Packages
If an order is returned to us due to incorrect address, refusal to accept delivery, or multiple failed delivery attempts, any re-shipping will be chargeable. Refunds, if applicable, will be processed after deducting shipping and handling costs.
Contact Information
For shipping-related queries, please contact us at:
Email: Kpfoodandproducts@gmail.com
Phone: +91 98226 68020
FSSAI License No.: 21525042000917